Refund policy

Standard Returns Policy

General Returns

• Items can be returned within 30 days of receipt free of charge.

• Returned item(s) will be refunded. Please note shipping charges will not be refunded.

• The returns policy may vary during promotional periods; please check the terms & conditions of the promotion before placing your order.

• For the return or exchange of Penturl products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other promotions)

• For all returns, please contact support@penturl.com to obtain your return label. Please quote your order number and the item you would like to return, and we will inform you of the next steps upon receipt of your email.

• Return Warehouse Address:
  2nd Floor, Building 6, Shatou Xiyuan Residential Complex, Shatou Community, Shajing Subdistrict, Bao'an District, Shenzhen

• Contact Phone: +86 181 8727 3198

Damaged Items

• If your items are received damaged, please send a photo of the damaged item along with your order number to support@penturl.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items Not Received

• If you have not received your full order, please contact us at support@penturl.com with the subject line: MISSING ITEM along with your order number.